Unfortunately there are times when an item may need to be returned to us. Always contact us with any issues prior to returning an item as we will work towards resolving any issues as quickly as possible.
In all cases we will need proof of purchase with reason for return and also your contact details provided. Please return in original packaging/boxes for resale. If an item being returned is not well packed or has been damaged, we will not provide a refund.
If you have ordered an item by mistake our return policy is strictly 30 days.
In most cases an item/s is provided with free post, however as we are charged for posting the item/s, your refund will be less the postage costs incurred by us.
The following issues sometimes occur -
1. Damage received during transit – we do not replace an item if damaged by post or courier as our items are well packed. You may contact us prior to purchasing to enquire about transit insurance.
2. Incorrect item received – please contact us to resolve the problem and for a speedy resolution. We will pay for the item to be returned providing it is in original condition/packaging.
3. Incorrect item ordered – we are happy to accept items returned in original condition/packaging within 30 days of purchase for exchange or refund, with postage costs to be paid by the buyer. Please contact us so we are aware of the return.
4. Item not required – we provide a 30 day return policy if the item you purchased is not required. Item must be unused and in original condition/packaging and all postage costs to be paid by the buyer. A refund is only provided on the part and not the original postage cost. Please contact us to notify of the item being returned.
5. Manufacturing fault during 12 month warranty - we will replace the item under the manufacturer’s warranty conditions with proof of purchase. Buyer to pay all postage costs associated with return and sending the replacement item during 12 month warranty period. Please contact us to notify of claim.
6. Product faulty at fitting during 30 day return period – we will replace the item and pay for it to be returned providing it is within 30 days of purchase. Proof of purchase must be provided. Please contact us immediately to notify of claim and we can assist to resolve quickly.
ADDRESS FOR RETURNS
ACE AUTO PARTS AND ACCESSORIES
PO BOX 2316
MELTON SOUTH VICTORIA 3338